Terms and conditions of https://lepszesmsy.pl online store

Last updated: 17 February 2026 r.

§ 1 Definitions

1. Contact Form - a form available on https://lepszesmsy.pl website that allows you to send a message to the Service Provider.
2. Order Form - a form available on https://lepszesmsy.pl website that allows you to place an Order.
3. Customer - a person who uses the functionality of the Online Store, intends to conclude or has concluded a Sales Contract with the Service Provider.
4. Consumer - a natural person who makes a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity.
5. Product - a physical product, goods with digital elements, digital content or digital service available on the Online Store, which is the subject of a Sales Contract between the Client and the Service Provider.
6. Terms and Conditions – these terms and conditions of the Online Store.Regulamin - these terms and conditions of the Online Store.
7. Entrepreneur on the rights of a consumer - a natural person who enters into an agreement with the Company for the provision of services on the Portal directly related to his/her business activity, when the content of this agreement shows that it does not have a professional character for him/her, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.
8. Internet Shop - Service Provider's online store operating at https://lepszesmsy.pl.
9. Service Provider - Monolynx Piotr Krych, 57D Brzoskwiniowa Street, 15-584 Białystok, Poland, NIP 7591703948, REGON: 142094761.
10. Contract of Sale - a Contract of Sale of a Product concluded between the Client and the Service Provider via the Online Store.
11. Electronic Service - a service provided electronically by the Service Provider to the Customer via the Online Store.
12. Service Recipient - a natural person, a legal person or an organizational unit without legal personality, to which an act grants legal capacity, using the Electronic Service.
13. Order - a declaration of will of the Client constituting an offer to conclude a Contract for Sale of a Product with the Service Provider.
14. Contact Point - allows the Service Recipient to contact the Service Provider directly and allows the Service Provider to contact the European Union authorities: piotrkrych@monolynx.com.

§ 2 General provisions

1. These Regulations set out the terms and conditions for the conclusion of Sales Contracts for Products, as well as the procedure for complaints and the conditions for withdrawal from Sales Contracts, as well as the types and scope of services provided electronically by the Online Store operating at https://lepszesmsy.pl, the rules for the provision of these services, the conditions for the conclusion and termination of contracts for the provision of services electronically.
2. Each Service Recipient, from the moment of undertaking activities aimed at using the services of https://lepszesmsy.pl Online Store, is obliged to comply with the provisions of these Regulations.
3. In matters not covered by these Regulations, the provisions of generally applicable law shall apply, in particular:
   1. Law on the Provision of Electronic Services of July 18, 2002,
   2. Law on Consumer Rights of May 30, 2014,
   3. Law on extrajudicial resolution of consumer disputes of September 23, 2016,
   4. Law on Counteracting Unfair Market Practices of August 23, 2007,
   5. Civil Code Act of April 23, 1964 and other relevant provisions of Polish law.
4. The Service Provider has designated an electronic Point of Contact associated with the Online Store for direct communication with Member State authorities, the Commission, the Digital Services Board: piotrkrych@monolynx.com. The same Contact Point can be used by the Customer to communicate directly and quickly with the Service Provider. Communication may be conducted in Polish or English.

§ 3 Conclusion of sales contract

1. The https://lepszesmsy.pl online store sells Products via the Internet.
2. The Products are free from physical and legal defects. Information regarding the functionality or meaningful compatibility and interoperability of Products that are goods with digital elements, digital content or digital services is included in the offer of a given Product in the Online Store.
3. The information on the website of the Online Store does not constitute an offer within the meaning of the applicable law. By placing an order, the Client submits to the Service Provider an offer to purchase a specific Product under the conditions specified in the Product description on the Online Store.
4. Product prices shown on the Online Store include all price components, including VAT, excluding delivery costs.
5. The price of the Product shown on the website of the Online Store is binding at the time the Customer places the Order. Any changes in the prices of the Product in the Online Store, including promotions and discounts, which occur after the date of placing the Order shall not affect the price set in the Order placed by the Customer.
6. Orders can be placed online by filling out the Order Form.
7. The condition for placing an Order in the Online Store by the Customer is creating a Customer account in the Online Store, reading the Regulations and accepting their provisions when placing an Order.
8. If the Service Provider is forced, prior to the commencement of the Sales Contract, for reasons beyond its control, to change the material terms of the Sales Contract with the Client, it will immediately notify the Client.
9. In the situation referred to in paragraph 8 above, the Customer has the right to:In the situation referred to in paragraph 8 above, the Customer has the right:
   1. accept the change to the Sales Agreement proposed by the Service Provider oraccept the Service Provider's proposed amendment to the Sales Agreement, or
   2. rescind the Sales Agreement for the immediate return of all benefits contributed by the Customer and without the obligation to pay any contractual penalty.

   The Client is obliged to immediately inform the Service Provider of his decision. The execution of the Order will be withheld until the information is received from the Client.

10. In the event of withdrawal from the Sales Contract pursuant to paragraph 9 above, or if the Service Provider cancels the execution of the Sales Contract for reasons beyond the Client's control, the Client shall be entitled to an immediate refund of the entire amount paid to the Service Provider.

§ 4 Conclusion of sales contract (continued)

11. The Contract of Sale is concluded at the moment when the Customer places the Order (clicking the "Order and pay" button or any other button of similar meaning), unless otherwise indicated in the description of the Product in the Online Store. If, at the express request of the Customer, the performance of the service is to begin before the expiration of the deadline for withdrawal from the Sales Agreement, the Service Provider requires the Customer to make a statement:
    1. containing such an explicit request
    2. That he/she has taken note of the information that he/she has lost the right to withdraw from the Sales Agreement upon its full performance by the Service Provider
12. Once an Order is placed, the Service Provider shall immediately confirm its receipt and acceptance of the offer, by sending an e-mail to the address indicated by the Client in the Order Form.
13. Confirmation of receipt of the Order includes:
    1. Confirmation of all essential elements of the Order,
    2. The content of these Regulations in pdf format,
    3. Instruction on the right to withdraw from the contract or information about the Customer's consent to the delivery of digital content in circumstances that cause the loss of the right to withdraw from the Sales Agreement.
14. Each Contract of Sale will be confirmed by the corresponding proof of purchase, which will be attached to the Product and/or sent by e-mail to the Customer's e-mail address provided in the Order Form.
15. The Service Provider shall deliver the Product to the Client immediately after the conclusion of the Sales Contract and the booking or confirmation of the payment of the Product price by the Client.

§ 5 Methods of payment

1. The method of payment of the Price and the cost for delivery of the Products is specified by the Service Provider in the Online Store.
2. In the case of payment via an electronic payment system, the Customer shall make payment before the Order is processed. The electronic payment system allows payment by credit card or quick transfer from selected Polish and foreign banks.
3. If, at the Customer's option, payment of the Price and costs for delivery of the Products is made through a Payment Service Provider then the Customer is required to accept the terms and conditions applied by the relevant Provider before making payment.
4. The Sales Contract will be executed only after payment of the Price.

§ 6 Product complaint

1. The basis and scope of the Service Provider's liability to the Client are set forth in Article 43a et seq. of the Consumer Rights Act.
2. Complaints about the Product should be addressed by the Client to the Service Provider via e-mail to: piotrkrych@monolynx.com or in writing to the Service Provider's address indicated in § 1.9 of the Terms and Conditions.
3. In the complaint, you should provide as much information and circumstances as possible about the subject of the complaint, in particular the type and date of the irregularity and contact information.
4. The Service Provider will respond to the Client's request immediately, but no later than within 14 days of the complaint.
5. In the case of a complaint from a Customer who is a Consumer or an entity referred to in § 7 paragraph 9 of the Regulations - failure to consider the complaint within 14 days of its submission is tantamount to its acceptance.
6. The response to the complaint is provided in accordance with the communication channel indicated by the Customer in the complaint.

§ 7 Right of withdrawal

1. Subject to paragraph 7 below, the Customer has the right to withdraw from the Sales Agreement without giving any reason within 14 days from the date of conclusion of the Sales Agreement in accordance with Article 27 et seq. of the Consumer Rights Act.
2. In order to exercise the right to withdraw from the Sales Contract, the Client must inform the Service Provider of his decision.
3. In order to withdraw from the Sales Agreement, the Customer may use the model withdrawal form attached to the Terms and Conditions.
4. In order to observe the deadline for withdrawal, it is sufficient for the Customer to send to piotrkrych@monolynx.com or to the Service Provider's address indicated in § 1.9 of the Terms and Conditions the information concerning the withdrawal from the Sales Contract before the expiry of the deadline for withdrawal.
5. The Service Provider will return to the Client all payments received from the Client immediately, but no later than 14 days from the day on which the Service Provider was informed about the withdrawal from the Sales Contract, unless the Client exercises the right to withdraw from the Sales Contract after making the request referred to in § 4.1 above - in that case the Client is obliged to pay for the services performed until the withdrawal from the Sales Contract.
6. The Service Provider will refund the payment using the same payment methods used by the Customer to pay for the Order, unless the Customer has agreed otherwise.
7. The right of withdrawal from a contract concluded at a distance does not apply to the customer with respect to contracts:
   1. for the provision of services for which the Client is obliged to pay the price, if the Service Provider has performed the service in full with the express consent of the Buyer, who was informed before the start of the service, that after the performance by the Service Provider will lose the right to withdraw from the contract and accepted it
   2. in which the price or remuneration depends on fluctuations in the financial market over which the Service Provider has no control, and which may occur before the expiration of the deadline for withdrawal from the contract
   3. in which the object of the service is a non-refabricated thing, produced according to the customer's specifications or serving to meet his individualized needs
   4. in which the object of the performance is an item that is perishable or has a short shelf life
   5. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery
   6. In which the subject of the service are things which, after delivery, due to their nature, are inseparably connected with other things
   7. in which the subject of the service are sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery
   8. on the supply of daily newspapers, periodicals or magazines, except for a subscription contract
   9. for the provision of services in the field of accommodation, other than for residential purposes, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision
   10. provision of digital content, not delivered on a tangible medium, for which the Client is obliged to pay the price, if the performance has begun with the express and prior consent of the Client, who has been informed before the start of the performance that after the performance by the Service Provider will lose the right to withdraw from the contract, and has accepted this, and the Service Provider has provided the Client with the confirmation referred to in § 4.3 above.
8. The right of withdrawal from the Sales Contract is granted to both the Service Provider and the Customer.
9. An Entrepreneur on the rights of a consumer is covered by the protection provided by the relevant legislation, provided that the Sales Contract or Electronic Service Contracts he concludes with the Service Provider are not of a professional nature.
10. The business person referred to in paragraph 9 above is covered only to the extent:
    1. prohibited contractual provisions - so-called abusive clauses,
    2. liability under the warranty for physical and legal defects of the Product, in accordance with § 6 of the Regulations,
    3. the right to withdraw from a contract concluded remotely, in accordance with § 7 of the Regulations.
11. The entrepreneur referred to in paragraph 9 above loses his rights under consumer protection if the Sales Agreement he has concluded with the Service Provider is of a professional nature, which results in particular from the subject of the business activity performed by this entrepreneur, made available on the basis of the provisions on the Central Register and Information on Business Activity.

§ 8 Type and scope of electronic services

1. The Service Provider allows through the Online Store to use Electronic Services such as:
   1. Conclusion of Product Sales Agreements,
   2. Setting up an account / customer profile.
2. Provision of Electronic Services to customers of the Online Store is carried out under the terms of the Regulations.
3. The Service Provider has the right to post advertising content on the Web Store's website. This content is an integral part of the Online Store and the materials presented therein.

§ 9 Terms and conditions for the provision and conclusion of contracts for the provision of electronic services

1. The provision of Electronic Services by the Service Provider is free of charge.Provision of Electronic Services by the Service Provider is free of charge.
2. The period for which the contract is concluded:
   1. The contract for the provision of Electronic Services consisting of enabling the Customer to place an Order in the Online Store is concluded for a definite period of time and is terminated at the time of placing the Order or at the time of discontinuation of its placement by the Customer,
   2. The contract for the provision of Electronic Services involving the creation of an account / customer profile is concluded for a fixed period of time and is terminated upon liquidation of the account / customer profile.
3. Technical requirements necessary for cooperation with the information and communication system used by the Service Provider:
   1. A computer (or mobile device) with Internet access,
   2. email access,
   3. web browser,
   4. Enabling Cookies and Javascript in your web browser.
4. The customer is obliged to:
   1. use the Online Store in a manner consistent with the law and good practices, with due regard for personal rights and intellectual property rights of third parties
   2. entering data in accordance with the facts
   3. refrain from posting unlawful content on the Online Store, in particular in the Contact Form or the Order Form.
5. The Service Provider reserves the right to monitor content posted on the Online Store by Service Recipients and to take actions and decisions to remove such content.
6. Service Recipients have the right to report to the Service Provider any perceived illegal or infringing content using the Contact Form (hereinafter: "Report").
   1. The Service Provider shall consider each Application sent to it by the Service Recipient within thirty (30) days of its receipt, with due diligence, in an objective and non-arbitrary manner.
   2. The Service Provider issuing decisions on the Application shall notify the Service Recipient sending the Application without undue delay. In case of issuance of the decision specified in para. 9 et seq. and having electronic contact information, the Service Provider shall also inform the Service Recipient responsible for the specified content of its decision and the reasons for it.
7. In the event that the content of a Service Recipient is removed as a result of algorithmic decision-making by the Service Provider, the Service Recipient must be informed. Service Recipients also have the right to appeal against decisions made by the algorithms used by the Service Provider.
8. The Service Provider's decisions regarding Service Recipients may include:The Service Provider's decisions with respect to Service Recipients may include:
   1. Restricting the visibility of certain content, including removing content, preventing access to content or deposition of content or,
   2. Suspension or termination of the Electronic Service in whole or in part or,
   3. Suspension or blocking of the Service Recipient's account or,
   4. declaring the Application as unfounded.
9. The Service Recipient has the right to appeal any decision of the Service Provider within fourteen (14) days of receipt of the Service Provider's decision.
10. The service provider has fourteen (14) days to consider the appeal.

§ 10 Complaints related to the provision of electronic services

1. Complaints related to the provision of Electronic Services through the Online Store may be submitted by the Client via e-mail to the address: piotrkrych@monolynx.com or the Service Provider's address indicated in § 1.9 of the Terms and Conditions.
2. In the complaint, you should provide as much information and circumstances as possible about the subject of the complaint, in particular the type and date of the irregularity and contact information.
3. The Service Provider will respond to the Client's request immediately, but no later than within 14 days of the complaint.
4. In the case of a complaint from a Customer who is a Consumer or an entity referred to in § 7 paragraph 9 of the Regulations - failure to consider the complaint within 14 days of its submission is tantamount to its acceptance.
5. The response to the complaint is provided in accordance with the communication channel indicated by the Customer in the complaint.

§ 11 Intellectual property

1. All content posted on the Online Store enjoys copyright protection and is the property of the Service Provider.
2. Any use by anyone, without the express written consent of the Service Provider, of any of the elements comprising the content and contents of the Online Store constitutes an infringement of the Service Provider's copyright and will result in civil and criminal liability.

§ 12. product reviews

1. Within the framework of the Online Store, the Service Provider does not allow the publication of reviews of Products.

§ 13 Final provisions

1. Contracts concluded through the Online Store are concluded in accordance with Polish law.
2. In the event that any part of the Regulations is inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Regulations.
3. Any disputes arising from Sales Agreements between the Service Provider and Consumers will be resolved in the first instance by negotiation, with the intention of settling the dispute amicably, taking into account the Act on out-of-court settlement of consumer disputes. However, if this would not be possible, or would be unsatisfactory to either party, disputes will be resolved by the competent common court, in accordance with paragraph 4 of this section.
4. Judicial settlement of disputes:
   1. Any disputes arising between the Service Provider and the Client (Customer) who is also a Consumer or an Entrepreneur referred to in § 7.9 of the Terms and Conditions shall be submitted to the competent courts in accordance with the provisions of the Civil Procedure Code.
   2. Any disputes arising between the Service Provider and the Client (Customer) who is neither a Consumer nor an Entrepreneur, as referred to in § 7.9 of the Terms and Conditions, shall be submitted to the court having jurisdiction over the seat of the Service Provider.
5. A Customer who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular, by submitting a request for mediation or a request for consideration of the case by an arbitration court after the complaint procedure (the request can be downloaded at http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Arbitration Consumer Courts operating at Regional Inspectorates of Trade Inspection is available at: http://www.uokik.gov.pl/wazne_adresy.php#faq596. Consumers can also use the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court settlement of claims after the complaint procedure is free of charge.
6. In order to resolve a dispute amicably, a consumer may, in particular, file a complaint through the ODR (Online Dispute Resolution) platform, available at: http://ec.europa.eu/consumers/odr/.
7. The Service Provider undertakes to inform the Service Recipient each time of any significant changes to the Terms and Conditions.

Appendix - Withdrawal form

(This form must be completed and returned only if you wish to withdraw from the contract)