# Recover outstanding payments via SMS, without awkward phone calls

Upload an Excel file with debtors, send a series of SMS reminders. All you need is a template and a list.

## What the SMS platform gives you for soft debt collection

### Import debtor list from Excel

Upload a file with columns: name, phone number, amount, due date. The system processes the list automatically - no manual data entry required.

### SMS templates with variable personalisation

Create templates with fields for: client name, amount owed, payment due date. Each SMS looks individually written, and you configure it just once.

### Bulk send to the entire list with one click

Approve the list and click send. The system dispatches SMS messages to all debtors without requiring manual action for each message.

### Send from your own number - clients recognise the sender

SMS goes from your phone or company SIM card. The client sees a familiar number, not an anonymous shortcode - which increases the likelihood of a response.

### Reminder series schedule: D+1, D+7, D+14

Plan an automatic cycle: first reminder one day after the due date, second after one week, third after two weeks. Set it once, the system sends automatically.

### Report: who received an SMS and whether the number is active

After sending, you see the status of each message: delivered, undelivered, number inactive. You have a full contact history for every debtor.

## Frequently asked questions - SMS for soft debt collection

### How do I send payment reminder SMS messages from my own number?

The platform sends SMS messages from a SIM card connected to your phone or company device. You upload the debtor list, configure the template content, and set the schedule. The SMS reaches the recipient from a number they recognise - which significantly increases the chance of it being read and acted upon.

### Can I bulk send SMS messages to debtors from an Excel list?

Yes. You import an Excel or CSV file with debtor data: name, phone number, amount, due date. The system sends personalised SMS messages to all entries on the list with one click. Each message contains individual data, so it looks like it was written personally.

### How do I create an SMS template for soft debt collection?

In the system you create a template with text fields filled from the list: client name, amount owed, payment due date. Example: Hello [name], this is a reminder about your outstanding payment of [amount]. Due date: [date]. Please get in touch. You save the template and assign it to a campaign.

### How many SMS messages can I send for soft debt collection?

The number of SMS messages depends on your chosen plan and the number of active phones. Each device sends one SMS every 10 seconds. With one phone that is up to 8,600 SMS messages per day. The platform queues messages automatically, so large debtor lists are handled without your involvement.

### Is sending payment reminder SMS messages to debtors legal?

Yes, provided you have a legal basis to contact the debtor - meaning an existing contractual obligation (invoice, agreement). A payment reminder is standard pre-litigation debt recovery activity. The SMS content should be factual and free of intimidating language. Before launching a campaign, it is worth consulting the content with a lawyer or compliance team.

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